Shipping & Returns Policy

Order Processing

Most orders are processed and shipped within approximately 24 hours, Monday through Friday, when products are available and order information is complete.

Processing times may vary during holidays, high-demand periods, carrier delays, supplier delays, or other circumstances outside our control.

Shipping Areas

Remi’s Kiosk provides shipping to the United States and Puerto Rico.

Estimated Delivery Times

Estimated delivery times for USA orders may be approximately 2–3 business days after shipment when carrier service is operating normally.

However, actual delivery may vary. More than 85% of orders may arrive within 10–15 business days, but delays may occur due to weather, holidays, carrier volume, location, supplier processing, or other conditions.

Delivery dates are estimates only and are not guaranteed.

Tracking Information

After your order ships, tracking information may be sent by email.

To track your package, click the View Your Order button in your shipment confirmation email, then select the tracking number shown on the order page.

Please allow 2–5 business days after shipment for tracking information to update in the carrier’s system.

If you cannot find your confirmation or tracking email, check your spam or junk folder. You may also contact us at sales@remiskiosk.com, and we can resend available order information.

Separate Packages

Some items may ship separately from different partners, suppliers, or fulfillment locations. This means you may receive multiple packages for one order.

If part of your order arrives before the rest, the remaining item may still be on the way.

Missing Items

If an item appears to be missing, please first check your tracking information and email updates.

Because some items ship separately, a missing item may still be in transit. If you still need help, contact us with your order number and order details.

Shipping Costs and Taxes

Shipping costs and taxes are calculated in the cart and at checkout.

Final Sale Items

Jewelry labeled vintage, clearance, or final sale is final sale.

Final sale jewelry items are not eligible for returns, credits, or exchanges.

T-Shirt Returns

Refunds or credits are not available for T-shirts marked as sale, clearance, or final sale.

Eligible T-shirts may be considered for return or credit only if postmarked within two days of the delivery date.

Items must be unworn, unused, and in acceptable condition unless otherwise approved by Remi’s Kiosk.