Frequently Asked Questions

Have no fear — your package is on the way. If you would like to track your package, click the View Your Order button in your shipment confirmation email, then click the tracking number listed on that page.

If you cannot find the email, please check your spam or junk folder. If you still cannot find it, contact us and we can resend available order information.

Some items may ship separately from different partners, suppliers, or fulfillment locations. This means you may receive more than one package for the same order.

If part of your order arrived but another item has not, it may still be on the way. If you need help, contact us with your order number and details.

Please allow 2–5 business days after shipment for the tracking system to update. Carrier systems do not always update immediately after a label is created or a package is transferred.

Remi’s Kiosk provides shipping to the United States and Puerto Rico.

Most orders are processed and shipped within approximately 24 hours, Monday through Friday, when items are available and order information is complete.

Estimated delivery times for USA orders may be approximately 2–3 business days after shipment when carrier service is operating normally. However, delivery time can vary based on location, carrier delays, holidays, weather, supplier processing, and order volume.

More than 85% of orders may arrive within 10–15 business days, but delivery dates are estimates and are not guaranteed.

An order confirmation or tracking email is typically sent after your order is placed or shipped. If you do not receive it, please check your spam or junk folder.

If your email address was mistyped during checkout or your email provider blocked the message, contact us at sales@remiskiosk.com with your order number and details.

Use the tracking link in your shipment confirmation email. You may also click the View Your Order button in that email and select the tracking number shown on the order page.

If you cannot locate the email, contact us and we can help check your order.

Remi’s Kiosk accepts PayPal and major credit cards as secure payment methods.

Shipping and taxes are calculated in the cart and at checkout before you complete your order.

1. Go to the product page for the item you would like to order.
2. Select the quantity and any available product options.
3. Click Add to Cart.
4. Review your cart and proceed to checkout.
5. Enter your email, name, billing details, and shipping address.
6. Select the available shipping method.
7. Enter your payment information and complete the order.

Enter your discount code in the discount code box located on the cart or checkout page.

Be sure to click the Apply button after entering the code. You should see whether the discount was successfully applied before completing checkout.

For approximate weight and size, please refer to the individual item description. Please be aware that weights, sizes, and colors in product descriptions may vary slightly from the actual item.

Product photos may be enlarged or adjusted for detail clarity. Colors may also appear differently depending on screen settings, lighting, and photography.

Jewelry labeled vintage, clearance, or final sale is final sale. These items are not eligible for returns, credits, or exchanges.

Refunds or credits are not available for T-shirts marked as sale, clearance, or final sale.

Eligible T-shirts may be considered for return or credit only if postmarked within two days of the delivery date. Items must be unworn, unused, and in acceptable condition unless otherwise approved by Remi’s Kiosk.

You can contact us through the Contact Us page or email us directly at sales@remiskiosk.com.

For faster help, include your order number, name, email address used at checkout, and a brief description of the issue.

We would be glad to help. Send us an email or contact us through the website.

Remi’s Kiosk, LLC.
267 Langley Drive, Suite 1372
Lawrenceville, GA 30046
Phone: (743) 342-5659
Email: sales@remiskiosk.com